February 2013

$ 5.00

FEATURES
FEELING THE HEAT, PUTTING ON THE PRESSURE: Breaking down two buzzworthy trends in espresso-machine technology by Chris Ryan

BORN IN THE USA: A commercial coffee farm in coastal California is grabbing industry attention by Kristine Hansen

TAKE THAT BACK? How to turn refund requests into customer loyalty
by Dan Leif

TEA TRAVELING 101: Tips for first-time origin visitors by Lindsey Goodwin

DEPARTMENTS
CAFÉ CROSSROADS: The Java House, Iowa City by Dan Leif

BUSINESS BASICS: Want social-media success? Be a buddy, not a bot
by David Schloss

NINE BARS: Single origins vs. blends? Instead, choose both by Holly Bastin

ROASTERS REALM: There's no 'right' way to structure a roasting company
by Matt Ludwikowski

THE WHOLE LEAF: Reclaiming the convenience of single-serve tea
by Naomi Havlen

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