November 2009
$ 5.00
FEATURES
THE SPIRIT OF GIVING: How to attract and reward customers
with special offers
by Chris Ryan
TRACING TEA: Following the Silk Road
by Sophie Ibbotson & Max Lovell-Hoare
COMMUNITY FEED: Cafés get local by sourcing regional ingredients
by Kristine Hansen
DEPARTMENTS
CAFÉ FINANCE: Successful budgeting and financial strategy
by Chris Legler
NINE BARS: how to reach pour-over perfection
by Dan Leif
ROASTERS REALM: Polishing the diamond
by Rafael Aguiar Batiz
THE WHOLE LEAF: the new language of tea
by Jane Pettigrew
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